1. Introduction

Marudhara India (“Marudhara” or “We” or “Our” or “The Company”) is committed to safeguarding your personal data and respecting your privacy in alignment with applicable Indian data protection laws. We value the trust you place in us and strive to ensure that your data is processed lawfully, transparently, and securely.

This Privacy Notice explains how and why we collect your personal data, the legal bases we rely on, and how long we retain your information. We aim to be as transparent as the desert sky and as dependable as the heritage we come from.

2. Applicability

This Privacy Notice applies to all current and former users (“You” or “Your”) who access or use our website, interact with us via phone, email, or other channels, or engage with us in any business or service-related capacity.

By using our website or providing your data to us, you acknowledge that you have read, understood, and agreed to the terms outlined in this Privacy Notice.

This document is not intended to form any binding contract or employment promise. It serves to inform you of our data practices and your rights, subject to Indian legal requirements.

3. Definitions

“Marudhara India” refers to the main entity and any affiliated branches or associate partners operating under our brand.

“Associates” include employees, vendors, partners, consultants, agents, intermediaries, or anyone representing Marudhara in an official capacity.

4. Personal Data We May Collect

We collect personal data only for legitimate business purposes. The information may be directly shared by you or collected during interactions with us.

Personal data we may collect includes:

- Identification and Contact Info: Full name, phone number, email, address, date and purpose of visit, company or firm details.
- Government ID: PAN, Aadhaar, or any government-issued identification.
- Images & Audio: CCTV footage, recorded calls (where applicable), photographs at events, etc.
- Digital Info: IP address, device details, browser info, cookies, and browsing data.
- Login Credentials: If you register for an account on our platforms.
- Preferences & Communication History: Your interests, questions, service feedback, etc.

5. How We Collect Your Data

We collect your data:

- Directly from you (e.g., forms, emails, calls, messages)
- Through Marudhara India employees, dealer networks, or sales channels
- From social media or publicly available sources
- From trusted third parties like delivery, installation, or service partners

We ensure data collection follows Indian data protection standards and is handled with the utmost integrity.

6. Why We Collect Your Data

We use your personal data to:

- Manage and strengthen our relationship with you
- Respond to your inquiries, service requests, or product-related questions
- Share product updates, offers, or event invites
- Deliver tailored advertising and marketing communications
- Improve our products, services, and customer experience
- Maintain business, security, and legal records
- Comply with legal obligations, tax laws, and regulatory frameworks

We only process data that’s necessary, and never for purposes that aren't clearly outlined.

7. Lawful Basis for Processing

We process your personal data under the following legal grounds:

- Your Consent: When you explicitly allow us to collect or use your data
- Contractual Need: When it's necessary for fulfilling a product or service contract
- Legitimate Interests: When we need to run our business, improve services, or conduct analysis
- Legal Obligations: When required by law, regulation, or government authorities

8. Sharing of Data

Your personal data may be shared with:

- Our internal departments (sales, support, marketing, etc.)
- Authorized dealers, distributors, or service professionals
- Government agencies (where legally required)
- Professional advisors like auditors, accountants, and lawyers
- IT and cloud partners who help us run secure systems

All third parties are contractually bound to respect your privacy and use data responsibly.

9. Data Retention

We retain your data only as long as it’s needed for the purpose for which it was collected or as required by law. When data is no longer needed, we ensure it's safely deleted or anonymized.

10. Your Rights

You have the right to:

- Know what data we collect and why
- Request correction or deletion of your data
- Withdraw consent where applicable
- Raise complaints or request information

To exercise any of these rights, you may contact us directly (details below).

11. Changes to This Notice

We may update this Privacy Notice periodically. When we do, we’ll update the “Last Updated” date and inform you through appropriate channels.

12. Contact Us

If you have questions, suggestions, or requests regarding this Privacy Notice, feel free to reach out:

Marudhara India
📍 Jalgaon
📞 +91 7038713579
✉️ enquiry@marudharaindia.com